Support

Contact us

Email us at support@setano.fr (to be confirmed). To help us help you faster, tell us your phone model and Android version, and describe what happened.

We use your address and message only to reply to you (see the privacy policy).

Your progress stays on your phone

Brick’n Collect has no account. Your progress (levels, collection, museum, workshop, shards) is stored only on your device: we have no access to it and cannot recover it for you.

Delete your data

To erase everything, uninstall the game, or open Android Settings > Apps > Brick’n Collect > Storage and clear its data. Your progress is then gone for good.

If device backup is turned on, Android may keep a copy of the game’s files in your Google account: you manage it in Android’s backup settings.

If you have emailed us, you can ask us to delete your messages at the same address.

Ads and consent

No ad ever starts on its own: you only watch one if you tap "Rewind and rebuild" after a collapse, or "Watch the ad" on the shards card of the home screen.

Change your consent choice

In the game: Settings > "Privacy and ads" ("Change your consent choices"). Google’s form opens and you can change what you chose at first launch. This setting shows when the rules of your region require it, in particular in the European Economic Area, the UK and Switzerland.

Your advertising ID

On Android you can reset or delete it: Settings > Privacy > Ads (the path varies by device).

"No ad available right now"

Check your Internet connection and try again a little later. The game stays fully playable without ads.